Month: January 2023

Project: CIGNA

CABA and UConn School of Business faculty have been great partners of Cigna over Fall 202. As we embarked on our Technology Operations AIOps journey, UConn students were provided with two problem statements focused around validating if our data had enough predictive¬†power to help improve operational efficiency at Cigna. Students were provided with de-identified dataset […]

Project: Travelers

Travelers is a top 10 personal insurance carrier with millions of customers and¬† product offerings spanning auto, property, and specialty insurance. Today, Travelers customers receive several forms of communication, including messages regarding their billing and policy information, as well as product and service offerings. Historically, these forms of communication have been executed and measured in […]